POLICIES

 

SHIPPING AND PROCESSING POLICY

Pretty Jassy Hair ships all orders using United States Postal Service (USPS).

The flat rate for all United States orders is $11.95*

A signature is required for ALL orders

Once an order is placed, it CANNOT be canceled for any reason.

All orders require a 24-hour payment processing period. Payment Processing periods are Monday-Friday from 8am-4pm est. This does not include the 14-28 business day period it takes for wig orders to process and ship. 

ALL WIG AND ANY TYPE OF HAIR ORDERS NOW CAN TAKE 14-28 BUSINESS DAYS TO PROCESS & SHIP DUE TO HIGH VOLUMES. 

***Please note, during a sale, all wig and hair orders have a turnaround time of 21-28 business days to create and ship

Most orders do not take this long, but please do not ask for status updates if the 21 (28th if during a sale) business day hasn’t passed. It is important to keep this in mind and order accordingly. 

Business days are Monday-Friday. Weekends and Holidays are NOT business days. 

Please allow USPS 5-10 business days after processing to receive your packages due to COVID-19 and shipping delays. 

Please assure that your desired destination address is correct before submitting any order.

Once packages are shipped, tracking numbers will be sent via email to the address provided with your purchase.

Pretty Jassy Hair is not responsible for lost or stolen packages once they are signed for.

If tracking information confirms that your package has been delivered, and you have not received it, please resolve this issue with United States Postal Service.


INTERNATIONAL SHIPPING

Any package being shipped outside of the United States may incur additional charges via International Custom Changing policy.

The buyer is responsible for these charges; in addition to Pretty Jassy Hair’s shipping cost to import to your country.

Please note that if any purchase made on www.prettyjassyhair.com is returned due to unpaid charges, we WILL NOT issue a refund and reshipment charges will apply.

International orders have a mandatory 72-hour processing period and 6- 10 business days for shipping.


RETURN/ REFUND POLICY

Pretty Jassy Hair does not cancel any orders once they’ve been placed.

Due to health regulations, Pretty Jassy Hair does not accept any hair packages back after they’ve left our premises. Therefore, ALL SALES ARE FINAL.

Exchanges are only approved if there was a mistake on behalf of Pretty Jassy Hair, AND the package is still in its original state.

If any package has been altered in any way, this exchange is null and void.

NO REFUNDS, RETURNS OR EXHANGES ARE ALLOWED FOR ANY PRODUCT LISTED ON PRETTY JASSY HAIR.


PRIVACY POLICY

Pretty Jassy Hair does not sell, share or trade customer information that is provided on our site.